NRF Customer Conflict De-escalation

Hours: 1 / Access Length: 12 Months / Delivery: Online, Self-Paced
Retail Price: $99.00

Course Overview:

Customers can react to stressful situations — the holidays, election cycles, personal life events — in unpredictable ways. Learners will gain skills to identify these situations and to de-escalate them, ensuring an enjoyable shopping experience for all customers and employees.  This training is valuable for individuals in customer-facing roles to recognize, prevent, and manage conflict.

This course prepares students to take the NRF Customer Conflict De-escalation national certification exam.   The cost of the course INCLUDES the cost of the national certification exam.

Students will:

• Identify and manage customer conflict and disruptive behaviors
• Understand warning signs and other factors contributing to conflict
• Utilize strategies to acknowledge and manage emotions and feelings
• Recognize and apply effective communication skills

All necessary course materials are included.

Certification(s):

This course prepares students to take the NRF Customer Conflict De-escalation national certification exam.   The cost of the course INCLUDES the cost of the national certification exam.

System Requirements:

Internet Connectivity Requirements:

• Cable, Fiber, DSL, or LEO Satellite (i.e. Starlink) internet with speeds of at least 10mb/sec download and 5mb/sec upload are recommended for the best experience.

NOTE: While cellular hotspots may allow access to our courses, users may experience connectivity issues by trying to access our learning management system.  This is due to the potential high download and upload latency of cellular connections.   Therefore, it is not recommended that students use a cellular hotspot as their primary way of accessing their courses.

Hardware Requirements:

• CPU: 1 GHz or higher
• RAM: 4 GB or higher
• Resolution: 1280 x 720 or higher.  1920x1080 resolution is recommended for the best experience.
• Speakers / Headphones
• Microphone for Webinar or Live Online sessions.

Operating System Requirements:

• Windows 7 or higher.
• Mac OSX 10 or higher.
• Latest Chrome OS
• Latest Linux Distributions
  

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web Browser Requirements:

• Latest Google Chrome is recommended for the best experience.
• Latest Mozilla FireFox
• Latest Microsoft Edge
• Latest Apple Safari

Basic Software Requirements (These are recommendations of software to use):

• Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
• PDF reader program (Adobe Reader, FoxIt)
• Courses may require other software that is described in the above course outline.